William Hill refunds customers following withdrawal error
Operator fully refunds those who had funds wrongfully withdrawn from their bank account without notification
William Hill has fully refunded all customers who had funds wrongfully taken out of their bank account last week.
The operator apologised for the “erroneous” withdrawal error after a number of customers complained the firm had taken money from their bank accounts without notification.
Some claimed nearly ?2,000 had been withdrawn from their account, while others said the withdrawals led to them receiving bank charges and overdraft fees.
A William Hill spokesperson told eGaming Review that all withdrawals were refunded by Friday last week, but added it will take between three to five days to clear.
It is understood the issue originated from customers taking advantage of various deposit casino bonus incentives, the winnings from which should not have been withdrawable due to turnover requirements.